Microsoft offers refunds after controversial AI price hikes

Thursday 6 November 2025 · 2 outlets · 3 reports · updated Thu 6 Nov 2025, 6:27pm

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Microsoft has apologised and offered refunds to Microsoft 365 subscribers in New Zealand and Australia. The company admitted its pricing structure for new AI tools was not clearly disclosed. Some customers have reported technical issues when attempting to claim the refunds.

How they headlined it

First reported by NZ Herald, Thu 6 Nov 2025, 11:00am · 3 reports from 2 outlets over 7 hours

NZ HeraldThu 6 Nov 2025, 11:00am

Microsoft offers 365 refund option in U-turn over controversial price hike (opens in new tab)
- Microsoft 365 refund fails to head off $59m lawsuit, customers making claims hit glitches (opens in new tab) Thu 6 Nov 2025, 5:09pm
StuffThu 6 Nov 2025, 6:27pm

Microsoft apologises, offer refunds after AI price hike (opens in new tab)