IAG penalised $19.5m for misleading customers and pricing errors
Monday 6 October 2025 · 2 outlets · 2 reports · updated In this story High Court, Financial Markets Authority
The High Court has ordered IAG New Zealand Limited to pay $19.5 million following widespread failures to apply discounts and correctly calculate levies. The company admitted to overcharging approximately 239,000 customers a total of $35 million. IAG self-reported the issues, apologised, and has since repaid those affected.