Faulty Watercare smart meters cause billing issues for Aucklanders

Wednesday 25 June 2025 · 3 outlets · 3 reports · updated Wed 25 Jun 2025, 8:54pm

In this story Watercare

More than 13,000 of Watercare's approximately 70,000 smart meters in Auckland are not working correctly. This has resulted in some customers receiving bills showing zero water usage, while others claim they are being overcharged.

How they headlined it

7:08pm8:31pm

1. RNZWed 25 Jun 2025, 7:08pm

   Problems with Auckland's Watercare bills after more than 13,000 smart meters not working (opens in new tab)

2. 1News via RNZWed 25 Jun 2025, 8:31pm

   Faulty Akl water meters sees some overcharged, others with zero fees (opens in new tab)

3. NZ HeraldWed 25 Jun 2025, 8:54pm

   Watercare smart meter faults lead to zero bills, overcharges in Auckland (opens in new tab)