HelloFresh fined $845,000 for misleading customers via cold calls

Thursday 16 October 2025 · 4 outlets · 4 reports · updated Thu 16 Oct 2025, 7:10pm

In this story Commerce Commission

HelloFresh New Zealand has been sentenced at the Auckland District Court for breaching the Fair Trading Act. Between February 2022 and July 2023, the company misled former customers by offering vouchers through cold calls without clearly explaining that accepting them would reactivate cancelled subscriptions.

How they headlined it

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1. 1NewsThu 16 Oct 2025, 4:59pm

   HelloFresh fined $845k for misleading customers in 'subscription traps' (opens in new tab)

2. NZ HeraldThu 16 Oct 2025, 5:06pm

   HelloFresh sentenced, cold calls played to court, meal-kit company denies setting ‘subscription traps’ (opens in new tab)

3. RNZThu 16 Oct 2025, 5:34pm

   HelloFresh fined $845,000 after cold calls said to mislead customers (opens in new tab)

4. Otago Daily TimesThu 16 Oct 2025, 7:10pm

   HelloFresh fined $845k over misleading cold calls (opens in new tab)