Coroner calls for clearer limits on mental health text services
Friday 17 October 2025 · 2 outlets · 2 reports · updated 
A coroner has urged mental health helplines to clarify their roles and improve staff training following the suicide of a 23-year-old Canterbury man. The man had exchanged hundreds of messages with support services before his death. The coroner noted that text-based services are not designed to manage acute mental health crises.
