Auckland Transport apologises after passenger with assist dog removed from bus
Monday 3 August 2026 · 2 outlets · 2 reports · updated In this story Auckland Transport
Auckland Transport has apologised to Yuchen Zheng after they were wrongly told their disability assist dog required a muzzle in August 2023. The incident, which involved police being called, has reached a resolution nearly three years later. The agency has since updated its policies following the complaint.