St John record 111 call volumes

The story so far

Hato Hone St John activated its Emergency Operations Centre after receiving a record 2,562 emergency calls on a Saturday, following a week in which the daily record was broken three times.^{9 Aug} The ambulance service reported nearly 16,000 calls in the previous week, which it attributed to seasonal illnesses, and declared a major incident response.^{10 Aug} St John said patients might face longer wait times as it managed demand it described as unsustainable.^{10 Aug} Te Whatu Ora said there was no immediate evidence that emergency departments had been affected.^{9 Aug}

Latest

Hato Hone St John is moving staff from non-frontline roles into ambulance crews to cope with record demand.^{24 Aug} It handled 16,794 emergency calls in the week ending 23 August, surpassing the record set the week before.^{24 Aug}

Key moments

1. 9 AugSt John activates its Emergency Operations Centre after a record 2,562 calls in one day.
2. 10 AugSt John declares a major incident response, warning of longer patient wait times.
3. 24 AugNon-frontline staff are moved into ambulance crews as weekly calls reach 16,794.

Written from the stories below; each sentence links to its sources.