One NZ fined $1.1 million for 111 emergency call breaches

Monday 1 December 2025 · 3 outlets · 3 reports · updated Mon 1 Dec 2025, 10:34am

In this story High Court, Commerce Commission, One NZ

The High Court has ordered One NZ to pay a $1.1 million penalty after the company admitted to ten breaches of the 111 Contact Code between 2021 and 2023. The failures involved obligations to vulnerable customers relying on landline connections during power cuts. One NZ stated that no customers were harmed by these breaches.

How they headlined it

9:40am10:27am

1. StuffMon 1 Dec 2025, 9:40am

   One NZ penalised $1.1m over 111 emergency call failures (opens in new tab)

2. RNZMon 1 Dec 2025, 10:27am

   One NZ fined over $1m over emergency call breaches (opens in new tab)

3. 1NewsMon 1 Dec 2025, 10:34am

   Telco giant hit with $1.1 million fine over 111 obligation failures (opens in new tab)