Human error caused widespread internet outage in lower North Island

Friday 6 June 2025 · 6 outlets · 7 reports · updated Fri 6 Jun 2025, 5:54pm

In this story One NZ, Spark, Chorus, Downdetector, 2degrees

A Chorus core ethernet router fault caused a massive internet outage across the lower North Island on Friday morning. The outage, caused by human error during planned works, affected regions including Wellington, Kapiti, Hutt Valley, Palmerston North and Napier. All impacted services were reported back online after the incident lasted more than an hour.

How they headlined it

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1. RNZFri 6 Jun 2025, 12:00pm

   Widespread internet outages around North Island (opens in new tab)

2. 1NewsFri 6 Jun 2025, 12:11pm

   'Human error' caused internet outage across lower North Island (opens in new tab)

   • Internet outage hits thousands in lower North Island (opens in new tab) Fri 6 Jun 2025, 12:11pm
3. Otago Daily TimesFri 6 Jun 2025, 12:33pm

   Widespread internet outages in North Island (opens in new tab)

4. The Post via StuffFri 6 Jun 2025, 12:52pm

   Internet outage cuts connection to thousands in Lower North Island (opens in new tab)

   Also on Stuff (opens in new tab)

5. NZ HeraldFri 6 Jun 2025, 5:35pm

   Lower North Island internet outage caused by ‘human error’ - Chorus (opens in new tab)

6. Stuff via RNZFri 6 Jun 2025, 5:54pm

   'Human error' behind massive internet outage across lower North Island (opens in new tab)